Provides customer service for all clients of Lincoln Savings Bank (LSB). Customer Service Associates (CSA) balance their teller drawer daily, which includes cash handling, periodic batching of deposits and cashed checks. CSAs also handle administrative tasks such as processing client requests, account document review, answering/directing phone calls and ordering of branch supplies.
Processes customer transactions with accuracy and professionalism, while keeping a high level of customer service.
Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff.Floats between locations to help cover branches with staffing needs in the Cedar Valley.Receives paid time off and works day shifts.
Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Refer clients for additional retail and bank services. Embraces and promotes the use of LSB+.
Balances teller drawer, vault, coin machine and ATM.
Bundles and scans appropriate work through the Branch Capture System.
Acts in accordance with all LSB regulatory policies and procedures.
Represents Lincoln Savings Bank in a positive light in all professional duties.
Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
High school diploma or equivalent.
Prior customer service and retail experience.
Proficient in Microsoft Office (Outlook, Word, Excel).
Excellent communication skills.
Positive, customer-focused mindset.
Ability to multi-task while still meeting deadlines.