Careers

Contact Center Specialist - Waterloo, IA
Full Time/Part TimeFull Time
LocationWaterloo, IA 50701
  
Duties and Responsibilities

The Contact Center Specialist handles all customer support requests that come into LSB’s contact center. In addition, the CCS is responsible for recognizing customer needs and cross-marketing products and services that align with their client’s current and future financial goals.

Assists internal and external customers by phone, email, and secure message in an efficient, timely, and professional manner.

Exhibits strong customer service skills, including the ability to handle complex and sensitive situations involving customer’s financials in the Lincoln Savings Bank manner.

Communicate customer comments, problems, requests, and needs to appropriate departments and employees as needed.

Demonstrate the ability to navigate bank software and programs while interpreting and resolving customer inquiries.

Comply with all Lincoln Savings Bank policies, procedures and regulatory guidelines.

Represents Lincoln Savings Bank in a positive light in all professional duties.  Including participating in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.

Performs other duties and responsibilities as defined by Management.


Necessary Skills and Attributes

1-2 years customer service experience in call center or financial services preferred

Self-motivated with exemplary organizational skills

Excellent verbal and written communication skills

Strong interpersonal skills and ability to build and maintain professional relationships with internal and external customers

Demonstrate professional etiquette both over the phone and in person

Proficient with Microsoft Office products (Word, Excel, Outlook)